FAQ – akiiko

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FAQ

What is akiiko?

akiiko is a lifestyle brand at the forefront of crafting clean products, seamlessly blending Japanese minimalism with earthly elegance. With a passion for design and an unwavering commitment to natural living and sustainability - akiiko’s collection includes a diverse range of products for everyday living & giving, including bags, home decor, self-care essentials, stationery, storage organisers, and gift packaging.

Where can I buy akiiko products?

You can find the complete range of akiiko products on www.akiiko.com. Additionally, a selection of akiiko products is available online through trusted platforms like Amazon, Myntra, Nykaa Fashion, Suspire, Varee, Dusaan, and Altrove, allowing you to shop conveniently from the comfort of your own space. Limited akiiko selections also retail across the following stores:
Sukriti - Jaipur
Kothari Stores - Rajkot
Baradari - Gurgaon
The Home Story
Veteran Interiors - Bangalore
The Rock Shop - Goa
Whim - Goa

Where are your products produced?

A majority of our raw materials are locally sourced in South India, while the remaining raw materials are gathered from across the world, wherever they may naturally occur. The final products are produced & packed in Preciso Fashion’s socially & ethically compliant factory in Chennai, India.

What are akiiko products made of?

Akiiko products are made from a variety of plant-based fibres & ropes. Natural & naturally derived materials are sourced from around the world, however, the primary raw material, Cotton is grown, spun & woven locally in South India.

How do I care for my products?

Detailed wash care instructions are conveniently listed in the product description section of each product on www.akiiko.com
For any product-specific queries contact the team at orders@precisofashion.com.

PLACING YOUR ORDER

Should I create an account with akiiko to purchase products?

Holding an account is not mandatory to shop with akiiko, but it can speed up and simplify the checkout process, plus you'll get perks like early access and updates sent to your email.

How do I edit my account details?

To edit your account details, simply login to your account on the akiiko website. Once logged in, navigate to the "Account Settings" or "Profile" section. There, you'll find options to update and modify your account details, such as name, contact details, and shipping address. Make the desired changes, save your updated information, and voila! Your account details will be refreshed and good to go.

I have forgotten my password, how do I access my account?

Don’t worry, akiiko has got you covered! Just click on the Forgot Password link on the login page and you will receive a link to reset your password to your registered email. You can set your new password and use that to log in back into your account!

How do I edit or cancel my order?

Feel free to reach out to our orders support team at +91950079228 or orders@precisofashion.com. Provide them with your order ID and details and explain that you want to edit or cancel the order.

Are there any offers for a first-time buyer?

Absolutely! We value our first-time customers and want to make your experience with us even more delightful. We currently offer a goodie bag for first-time orders. The goodie bag contains a sample selection of our items for you to start incorporating akiiko’s essentials into your daily routine.

Am I eligible for a goodie bag? What is included in it?

Our goodie bag includes a sample selection of akiiko items and is available to customers on the following terms:
1. Must be your first order with a value above Rs. 999
2. You must be a newsletter subscriber.
Note: The goodie bag is not applicable when availing of any other discount offered. Enjoy your goodies!

Can my order be gift packed?

Yes, absolutely, we would love to get it nicely wrapped for you! All you have to do is opt for the gift wrap option in your cart, which will reflect while you checkout and you are good to go.

Is my order confirmed?

You’ll receive an order confirmation email to the registered email address you provide while placing your order.

I am having trouble with payment, who can I contact?

Please write to us at orders@precisfashion.com with any Payment Related Issue that you may have or contact us at +919150079228. We’d be more than happy to answer any questions

How can I check the status of my order?

To check the status of your order, you can visit our website and log into your account. Once logged in, navigate to the 'Order Status' or 'Track My Order' section. There, you'll find real-time updates on the progress of your order, including information on whether it has been processed, shipped, or delivered. If you have any specific concerns or need further assistance, our customer support team is always ready to help. Happy tracking!
You will also receive a tracking link to your email inbox and WhatsApp from Shiprocket, which is our shipping partner at the moment.

PRESS & PARTNERSHIPS

I am a journalist/ writer/ publication/ blogger who would like to feature akiiko.

We're thrilled that you're interested in featuring akiiko! Feel free to email our social media team at marketing@precisofashion.com. We look forward to the opportunity to partner with you and share the mindful world of akiiko!

I am a content creator/ brand/ business who would like to collaborate with akiiko

akiiko is excited about collaborating with content creators, brands, and businesses. We believe in fostering creative partnerships and bringing unique ideas to life.
If you're interested in collaborating with akiiko, please email us at marketing@precisofashion.com

I am a brand/ business looking for:
* Stocking akiiko in our retail space
* Buying akiiko products in bulk/ wholesale
* Akiiko gift hampers
* A private labeled product

We’re always interested in new partnership opportunities! We’d love for you to direct all such enquiries to our merchandising team at merch@precisofashion.com and let us know what you have in mind.

I am a brand/ business looking to onboarding akiiko on our marketplace

We're open to onboarding akiiko onto your marketplace! For inquiries about partnering with us, please contact us at ecom@precisofashion.com. We look forward to discussing the possibilities of onboarding and bringing the feel-good vibe of akiiko to your platform!

CAREERS AT AKIIKO

I would like to join the akiiko team, who can I contact?

Please email hr@precisofashion.com with a copy of your resume and the position you are interested in. If you are applying for a creative role in the design, development, or marketing departments, kindly submit a portfolio for review.

We are headquartered in Chennai & have offices in Delhi & Karur. Please specify your preferred job location in your email. We may consider a remote position based on the job role.

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